Effective Date: 26-05-2022
At avoq.in we aim to provide a transparent and straightforward cancellation policy to ensure a satisfactory shopping experience for our customers. This policy outlines the terms and conditions for canceling orders placed on our website.
Cancellation Window: Customers may cancel an order within 2 hours from the time of purchase.
Cancellation Procedure: To request an order cancellation, customers must contact our customer support team through the contact information provided on the website or by logging into their user account and following the cancellation procedure.
Refund Process: If the order is canceled within the stipulated time frame, any payment made for the canceled order will be refunded to the original payment method used during the purchase.
Refund Timeframe: The refund process may take 8-10 business days to complete, depending on the payment method and the customer's financial institution.
Product Unavailability: In some cases, we may need to cancel an order due to unforeseen circumstances such as product unavailability. If this occurs, we will promptly notify the customer and provide a full refund.
Custom or Personalized Orders: Orders for custom-made or personalized clothing items may not be eligible for cancellation once production has begun. Customers will be informed of any such restrictions before placing the order.
Digital Products: Digital products, such as e-gift cards or downloadable content, are typically non-refundable and non-cancellable.
We reserve the right to modify this Cancellation Policy at any time. The updated policy will be posted on the website with the effective date.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at +91 98671 74127 or email us on ecom.avoq@gmail.com By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Cancellation Policy. Please review this policy regularly for any updates or changes. Your continued use of our services constitutes acceptance of any modifications.